Privacy Policy

Effective date: June 2025

Allwis.ai ("we", "us") is committed to protecting your privacy. This policy describes how we collect, use, and store data in connection with our suite of solutions.

🔍 1. What Data We Collect

When You Use Allwis.ai services:

Prompt Content: All prompts generated through the applications and services of the Allwis ecosystem (Allwis Excel add-in/Google Sheets add-in, Allwis.ai standalone client, cloud administration application) may be logged and analyzed for reliability scoring, telemetry, and governance, depending on your subscription tier.

LLM Outputs: We may transiently process model responses in memory for the purpose of enforcing expected formats (e.g. number-only responses), result validation, and scoring. These responses are not stored permanently unless explicitly logged by Enterprise customers for audit or governance purposes.

Usage Logs: Metadata such as timestamp, API key alias (not full key), prompt type, model used, and latency.

Error Reports: Automatic error logging (e.g. timeouts, malformed prompts, model errors).

🔒 Enterprise customers using local LLMs exclusively control all aspects of the process from prompt logging visibility and data retention via their admin dashboard.

⚖️ 2. Why We Collect It

Product Functionality: To render prompts and LLM results into your spreadsheet.

Prompt Optimization: Improve the precision and reliability of future prompts.

Security & Governance: Flag anomalies, risky prompt behavior, or conflicting outputs.

Performance Monitoring: Help debug and improve performance across different LLM providers.

Team Insights (Enterprise only): Allow centralized analysis of AI usage trends across teams.

🛡️ 3. Your Data, Your Control

We never sell your data.

You retain full ownership of any content and prompt text.

LLM API keys are stored locally in your session or browser – never on our servers.

Enterprise plans can choose to:

Disable all prompt logging.

Store logs within their own infrastructure via webhook or API.

Require admin approval before prompts are sent.

🌐 4. Data Hosting & Transfers

All logged data is stored in secure, encrypted databases within the European Union (EU) or US, depending on the customer's region.

For LLM processing, your data is transmitted only to the model endpoint you configure via API (e.g. OpenAI, Anthropic), under your own API key.

🔏 5. Legal Basis for Processing (GDPR)

Consent: For prompt logging and telemetry in Basic/Pro plans, we rely on user consent provided at onboarding.

Legitimate Interest: To maintain product functionality and improve reliability.

Contractual Necessity: For Enterprise plans where governance and audit logging are a product feature.

📅 6. Data Retention

Prompt Logs: Stored for 90 days (Basic/Pro) or per admin policy (Enterprise).

Telemetry: Aggregated after 30 days for performance analysis.

Error Logs: Stored for up to 60 days unless required for security review.

📬 7. Contact Us

For privacy concerns, reach out to:

📧 privacy@allwis.ai

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